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A day to remember!
Published in Emerald Publishing
2012
Volume: 2
   
Issue: 2
Pages: 1 - 11
Abstract

Subject area

Performance management, human resource management.

Study level/applicability

This case is appropriate for undergraduate and post graduate studies.

Case overview

A premier business school in Central India decides to offer the Best Teacher Award to a faculty who gets the highest feedback from the students. The idea is to motivate the faculty and also help them improve their teaching pedagogy/style, etc. A feedback form is designed and administered in the last session of the course. The average across all the sections and courses is calculated and displayed on the institute's intranet. Soon doubts are raised on the validity of the decision to give away the Best Teacher Award based on students' feedback. The case makes an attempt to highlight that performance is a function of several factors. What apparently seems to be a great performance may not be a great performance and similarly what apparently appears to be poor performance may not necessarily be poor performance. One needs to dig deep into this to arrive at any meaningful conclusion.

Expected learning outcomes

Performance should not be judged at face value. Performance analysis is necessary for any meaningful decision.

Supplementary materials

Teaching notes.

About the journal
JournalData powered by TypesetEmerald Emerging Markets Case Studies
PublisherData powered by TypesetEmerald Publishing
ISSN2045-0621
Open AccessNo