The paper reviews the existing models of e-government service quality in the context of service delivery in emerging markets like India and proposes the development of a conceptual model with recommendations for modifications. Prior literature indicates that constructs for service quality measurement are contingent upon contextual factors. The context of the delivery of e-government services in emerging markets is quite different from developed countries because of the widespread use of kiosks and mobile phones for the delivery of services, low broadband and PC penetration, and infrastructure constraints. We identify such distinguishing features of the delivery of e-government services in emerging markets like India and propose the development of a conceptual model that can be used for measuring the service quality of e-government offerings. For researchers, the study presents a comprehensive review of recent e-government service-quality measurement models and opportunities for future research. It is useful for practitioners as it suggests new avenues for improving service quality, leading to better adoption and the subsequent success of e-government projects.