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Credit attribution bias and its impact on employee morale and retention
, Arijit Goswami
Published in Emerald
Volume: 18
Issue: 2
Pages: 80 - 83

Mr X woke up early morning, excited about the informal felicitation ceremony at the office that was supposed to recognize the team’s success with an international project. After 6 h, Mr X stood silent, applauding as the team leader was credited with all the success, while the team members had to be content with mere references.

Do not be surprised if Mr X seems to be your reflection from your initial years in corporate life or even your current situation. The way recognition is done in corporate circles can get skewed toward a single person. It is not rare to find one person who “steals the thunder,” while the rest of the team just wonders why their hard work was in vain. First impressions–reinforced by subsequent interactions with the supervisor–that an employee forms in the minds of the superiors leads to a credit attribution bias, which leads to repeated and continued acknowledgment and disproportionate allocation of …

About the journal
JournalStrategic HR Review
Open AccessYes