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Managing interpersonal conflict
Published in Ovid Technologies (Wolters Kluwer Health)
The author outlines five possible ways people manage their interpersonal conflict in the corporate setting: by avoiding, coercing, compromising, soothing, and confronting. It is pointed out that, of these, confrontation is the most productive. Five steps to confrontation include being upfront about a specific incident, explaining its effect on you, describing your feelings about it, communicating your needs and offers for the future, and knowing to end it there. It is concluded that a person's ability to manage interpersonal conflict communicates that person's belief in his or her self worth.
About the journal
JournalData powered by TypesetNursing Management (Springhouse)
PublisherData powered by TypesetOvid Technologies (Wolters Kluwer Health)
Open Access0