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Practices in Indian IT Services Vendors
Published in Scarecrow Press
Volume: 323

The Indiaan services industry has grown at a healthy pace and earns export revenue of more than USD 10 billion. There are at least three Indian IT services vendors with revenue of more than USD one billion. Each of these organizations employs more than twenty thousand diverse workers who specialize in different as-pects of an IT services project (sales, business consulting, tech-nology consulting, project management, etc.) and who spread across different geographies. IT services vendors are also re—cruiting at a hectic pace and adding twenty percent to their cur—rent workforce every year. These organizations need to keep pace with rapidly changing technologies. In this scenario where the nature of business is dynamic and diverse, over time, sharing of knowledge becomes critical to maintain a competitive edge. The term knowledge managemenr (KM) usually refers to the organizational processes and associ-ated IT systems that help assimilate, disseminate, and use knowl—edge. In the IT services industry, KM has traditionally been the practice of identification, diffusion, and adoption of best practices in software project management. Some practices like requirements analysis, software engineering, testing quality manage-ment, and risk management, which are all parts of the software development life cycle, are continuously improved organizationwide in IT services vendors using knowledge from the best

About the journal
JournalPerspectives on Knowledge Management
PublisherScarecrow Press
Open AccessNo