Banks worldwide use data warehousing solutions for performance measurement, profitability analysis, for risk management, historical analysis, for managing compliance requirements, executive dashboards, regulatory reporting and customer relationship management. Deployment of business intelligence (BI/MIS) capability is the next logical step for banks in India, especially those in the public sector, in their strategic use of information technology (IT). Most of these banks have either already implemented or are in the process of implementing a bankwide core banking system for transaction processing and have also implemented multi-channel service delivery capability. Because the current systems did not have business intelligence capabilities required to support difficult managerial decisions. For example, executives, managers and employees of the bank did not even have an integrated view of the data, as each of them was using a different set of applications to source the data. And also that long term strategic plans, achievement of objectives and success ultimately depended on how well the bank employees performed their primary mission of delivering high-quality services to their customers through efficient business processes.
|Journal||International Journal of Case Studies|
|Publisher||INTERNATIONAL JOURNAL OF CASE STUDIES (IJCS)|