This chapter presents a brief summary of the key points raised by the various chapters included in this volume. In order to present a comprehensive picture of the topic, we invited experts in the field to contribute to this volume and provide their scholarly perspectives. The resulting discourse presents a rich tapestry of findings, thoughts, and perspectives on the subject of spirituality in the workplace. Further, given that this volume was housed in the Indian context, the debate, discussions, and competing perspectives take on an additional layer of complexity, given India’s rich history and continuing influence on world spirituality.

Sushanta Kumar Mishra

Organizational Behaviour and HRM

Anup Varma

<p>IIM Indore seeks to be a contextually-relevant business school with world-class academic standards that develops socially-conscious managers, leaders and entrepreneurs. IIM Indore is committed to: Excellence in management education, research, and training, Use of contemporary participant-centric pedagogies and teaching methods, A presence in emerging segments of management education.</p>

IIM Indore

Workplace Spirituality: An Agenda for Future Research

Spirituality in Management

With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived external prestige and emotional labor strategies among the pharmaceutical representatives in India. Drawing from the social comparison theory and social identity theory, the study shows that perceived external prestige influences employees’ emotional labor strategies directly as well as through organizational identification. Contributions of the study to theory and to human resource management practices are discussed.

Journal of World Business

Linkage between perceived external prestige and emotional labor: Mediation effect of organizational identification among pharmaceutical representatives in India

<p>Influencing customers' perception of service quality through service interaction is becoming imperative for organizations to sustain competitive advantage. As a result, the critical challenge before many organizations is to retain employees in service occupations and promote their well-being. This study examined the relationship of organizational identification and emotional dissonance with turnover intention and well-being among a sample of 468 medical representatives in the Indian pharmaceutical industry. Drawing from the conservation of resource theory, this study shows that apart from its direct effect, emotional dissonance has a mediating effect on the relationship of organizational identification with turnover intention and emotional well-being. Contributions of this study to the theory and practice of human resource management (HRM) are discussed. © 2010 Wiley Periodicals, Inc.</p>

Human Resource Management

Linking emotional dissonance and organizational identification to turnover intention and emotional well‐being: A study of medical representatives in India

Journal	Data powered by TypesetSpirituality in Management
Publisher	Data powered by TypesetSpringer
ISSN	2662-1126
Open Access	No